PRIVACY
Privacy Policy
Last updated: [DATE]
1. Who we are
My Lighthouse Learning provides personalised online education and teaching services for learners aged 5–19. We work directly with parents, guardians and learners to design and deliver tailored online learning. You can contact My Lighthouse Learning by email at info@mylighthouselearning.com with any questions about this policy or how we handle personal information.
2. Information we collect
When you use our website, make an enquiry, book a consultation, register for or purchase learning services, or communicate with us, we may collect personal information about parents or guardians and about learners.
Information about parents/guardians may include name, email address, telephone number, country or time zone, and details about the learner’s educational needs and goals.
Information about learners may include name, age or educational stage, subjects of interest, learning requirements, goals, assessment information and records of learning and progress.
We also collect information you choose to provide in enquiry forms, consultation notes, emails and other communications with us, as well as basic technical information about how you use our website (such as device and browser type, and pages visited).
3. Information about children
Because we provide educational services to children and young people, information about learners is often provided by a parent or guardian. We use this information where necessary to plan, provide and personalise teaching, monitor progress and communicate with parents, guardians and learners.
We aim to collect only the information about children that we reasonably need for these purposes. We handle children’s information with particular care and do not use it for unrelated marketing. Where appropriate, we encourage parents and guardians to discuss this policy with their child so they understand how their information may be used.
4. How we use personal information
We use personal information to:
• respond to enquiries and provide information about our services;
• arrange and manage consultations;
• recommend appropriate programmes, courses or other learning options;
• plan, provide and personalise teaching and learning activities;
• communicate with parents, guardians and learners about lessons, progress and next steps;
• administer bookings, schedules, payments and related services;
• maintain appropriate records of learning, attendance and progress;
• improve and develop our services and website;
• operate, secure and troubleshoot our website and online learning tools; and
• meet applicable legal, safeguarding and administrative obligations.
5. Legal bases for processing
Data protection law requires us to have a lawful basis for using personal information. Depending on the situation, we may rely on one or more of the following bases:
• Taking steps before entering into a contract and performing a contract – for example, when we arrange consultations, enrol learners and deliver teaching and related services.
• Legitimate interests – for example, to manage our relationship with you, keep appropriate records, improve our services and operate our website, where these interests are not overridden by your rights and interests.
• Legal obligations – for example, where we need to keep certain records for safeguarding, tax, accounting or other legal reasons, or to respond to lawful requests from authorities.
• Consent – for example, where we ask for your permission to send certain types of optional communications or to use optional cookies or similar technologies. When we rely on consent, you can withdraw it at any time.
We do not rely on consent for every use of personal information.
6. Payments and third-party services
We use trusted external providers to help us operate our website and deliver our services. This may include providers of website hosting, online learning platforms, video teaching tools, communication tools, scheduling and booking systems, and payment processing services.
When you follow a link to an external payment page or other third-party service, that provider may collect and process your information in accordance with its own privacy policy. We recommend that you review the privacy information provided by any external service you use.
We do not store full payment card details on our own systems if payments are processed through external providers.
7. Cookies and website analytics
Our website may use cookies and similar technologies.
Some cookies are essential for the site to function properly and to keep your session secure. Where enabled, we may also use analytics or other optional technologies to help us understand how visitors use our website and to improve our services.
You can manage your cookie preferences through the site’s cookie banner or settings where available, and you can find more information in our cookie notice if one is provided. Your browser settings may also allow you to control or block cookies, although this may affect how the site works.
8. Who we share information with
We do not sell personal information.
We may share personal information, where necessary and appropriate, with:
• teachers and tutors involved in planning and delivering teaching and support;
• service providers who help us operate our website, online learning tools, communications, scheduling and payment processing;
• professional advisers such as legal or accounting advisers; and
• authorities or other parties where required by law or where necessary for safeguarding or to protect the rights, property or safety of learners and others.
Where we share information with service providers, we require them to handle it securely and use it only for the purposes we specify.
9. International data transfers
Some of our technology and service providers may process personal information in countries outside your own. Where this involves transfers from the UK or European Economic Area (EEA) to countries that do not have the same level of data protection, we will take steps required by applicable data-protection law to protect your information. This may include using standard contractual clauses or other appropriate safeguards.
If you would like more information about international transfers that may affect you, please contact us using the details below.
10. How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet any applicable legal, safeguarding, accounting or administrative requirements.
When deciding how long to keep information, we consider factors such as the type of information, the nature of our relationship with you, the potential risk of harm from unauthorised use or disclosure, and our legal and regulatory obligations.
When information is no longer needed, we will take reasonable steps to delete it or anonymise it.
11. How we protect information
We use reasonable technical and organisational measures to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
However, no system can be completely secure. We cannot guarantee absolute security of information transmitted to or stored on our systems, but we work to reduce risks and keep our security measures under regular review.
12. Your privacy rights
Depending on where you live and the specific circumstances, you may have rights in relation to your personal information. These can include the right to:
• request access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete certain information or restrict how it is used;
• object to certain types of use, including where we rely on legitimate interests;
• request that information be provided to you or another organisation in a structured, commonly used and machine-readable format (data portability); and
• withdraw consent where we rely on consent to process your information.
These rights are not absolute and may be subject to limitations under applicable law. To exercise any applicable rights, please contact us using the details below.
13. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, or if you would like to exercise your privacy rights, please contact My Lighthouse Learning by email at info@mylighthouselearning.com.
If additional contact details are required by local law, we will provide them here or in a separate notice.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes in our services, how we handle information or applicable laws.
When we make significant changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we handle personal information.